Post Office Travel Insurance

How to Get in Touch with Post Office Travel Insurance

When purchasing travel insurance, it’s important to know how to contact your provider if you have any questions or need to make a claim. As one of the largest travel insurance providers in the UK, Post Office Travel Insurance offers multiple ways for customers to get in touch before, during, or after their trips. This article outlines the different contact methods to reach Post Office Travel Insurance, including by phone, email, post, through social media channels, and via online claims forms. It also provides tips on when to contact them regarding quotes, coverage details, amendments, complaints or claims.

Post Office Travel Insurance Phone Numbers

The main way to reach a Post Office Travel Insurance agent is through their customer service phone lines:

Sales Team Contact Number:

+44 (0) 800 169 9958

For questions about policies, quotes, coverage details, and any sales related inquiries, this is the number to call. You can reach the sales team over the phone Monday to Friday from 8am – 6pm, and Saturday 8am – 4pm.

Claims Team Contact Number:

+44 (0) 345 266 1872

To notify Post Office Travel Insurance when you need to make a claim on your policy, call this claims team number. Claims agents are available on the phone Monday to Friday from 9am-5pm.

Emergency Medical Assistance Number:

+44 (0) 345 266 1873

For emergencies relating to medical incidents while travelling, Post Office Insurance provides a 24/7 Assistance team overseas contact number. Call anytime to be connected to a team who can arrange treatment or other travel assistance while abroad.

Calling these numbers allows speaking directly to knowledgeable Post Office Travel Insurance staff who can answer any questions about policies, make changes to existing cover, provide guidance about claims, and address any customer complaints. Having the right customer service contact details handy can make all the difference when important questions or time-sensitive issues arise before or during trips.

Contacting By Email

In addition reaching Post Office Travel Insurance by phone, you can also email them at:

Travel Insurance Sales Email:

Claims Team Email:

Sending an email allows contacting Post Office Travel Insurance teams in writing with policy questions, change requests, or to start notification of a claim. It also initiates documented conversations that are time stamped, avoiding potential “he said, she said” disputes.

Keep in mind that while phone calls receive real-time responses from agents, emails may have a turnaround time of 24-48 hours for replies depending on inquiry urgency and support staff availability. right away. So utilize email for questions or changes that are not extremely time sensitive.

Contacting By Postal Mail

Those who prefer traditional printed communication can also contact Post Office Travel Insurance by standard mail by addressing letters to:

Post Office Travel Insurance

Post Office Money Insurance

PO Box 445

Sunderland, SR1 1XX

When sending physical mail, it does take 3-5+ days for delivery and processing time versus instantaneous communication channels. So postal mail suits scenarios like:

  • Sending supplementary claims documentation not accepted electronically
  • Physically mailing original receipts required to process claims
  • Formal legal correspondence and notices

Keep in mind communication via post takes longer and does not provide instant proof of delivery or guaranteed responses. Registered mail or courier services allow utilizing delivery confirmation to validate post receipt.

Contacting Via Social Media

Post Office Insurance maintains several active social media profiles which you can leverage to get in touch with their teams:

Twitter – @PostOffice

Facebook – @postofficeltd

While public-facing platforms like Twitter and Facebook may not allow detailed back and forth communication about policies, you can use them to:

  • Ask general questions to the broader audience
  • Request for customer service to directly message you
  • Share feedback, reviews, complaints publicly

So utilize Post Office social media to obtain quick answers on common questions, highlight feedback for them, and invite customer agents to engage directly via private messages for detailed service.

Online Claims Forms

Finally, Post Office Travel Insurance allows starting the claims process fully online through digital claims forms available at:

The portal allows submitting details of any incidents at your own convenience to register claims digitally. However, some claims may still require calling or emailing for complete processing if additional details are necessary.

When submitting claims online, remember to provide as much documentation upfront as possible. This includes boarding passes, receipts, police reports, medical certificates, valuations or any proof required to validate and process covered losses.


Hopefully this outline of the different contact options for Post Office Travel Insurance provides clarity on the best avenues to choose when you need to get in touch. Whether inquiring about policy details ahead of upcoming trips, or needing emergency assistance while travelling abroad, simply reference the right phone number, email, or web form to obtain the required support conveniently. 

Leveraging the various communication channels also allows documenting conversations to avoid potential misunderstandings when relying on just verbal discussions. And reaching out early allows proper time for any policy amendments, claims paperwork preparations, and addressing pending inquiries before valued trips. The Travel Insurance teams make themselves readily available to assist customers by phone, email, mail or social media. So never hesitate to get in contact using the details provided the moment questions or issues arise!

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